Refund policy

Return and Refund Policy

We hope you love your purchase from Crystal Rock Co.

If you are not fully satisfied, you may request a return within 14 days of receiving your order. Items must be returned unused, in their original condition, and in original packaging where possible.

Non-Returnable Items

The following items are non-returnable unless faulty or damaged:

• Earrings/hygiene-sensitive jewellery items
• Custom-made or personal products
• Gift cards
• Sale/clearance items
• Items damaged after delivery through misuse

Natural Products Notice

Many of our crystals are natural products and may vary in colour, shape, pattern, and inclusions. These natural variations are not faults.

Damaged or Incorrect Orders

If you item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number so we can help quickly.

Refunds

Once your return is received and inspected, approved refunds will be processed to your original payment method.

Return Postage

Unless the item is faulty or sent incorrectly, return postage costs are the responsibility of the customer.

Contact

For return requests, please contact us at your listed customer service email.